Privacy Policy

Effective Date: April 1, 2004 (Updated April 2025)

Ardent Counseling Center

At Ardent Counseling Center, we care deeply about your privacy. When you use our website or talk with us online, we want you to know how your personal health information is used and protected. This policy explains how we keep your information safe and your rights under the law, including the HIPAA and HITECH Acts.

What Information We Collect

When you visit our website or fill out a form, we may collect your name, phone number, email address, and other details. If you use our secure patient portal, we may also collect health-related information so we can provide care or respond to your needs. We also collect general website data like your device type or IP address to help improve our site.

How We Use Your Information

We only use your information to:

Schedule appointments
Communicate with you and your provider
Work with your insurance for billing and payment
Follow healthcare laws and rules

We do not sell your information to anyone.

Who We Share It With

We may share your information:

With your permission
With your provider to help with treatment
With your insurance company to help pay for services
If the law says we have to, like in emergencies or court cases
With trusted partners who help us run our business (they must follow the same privacy rules we do)

How We Keep Your Information Safe

We take your privacy seriously. We use secure systems, encrypted tools, and trained staff to keep your information safe. If you use our patient portal, the information you send is protected and private.

Your Rights

You have the right to:

See a copy of your health records
Ask us to fix any errors in your records
Ask us not to share your info in certain situations
Ask us to contact you in a specific way (like by phone or email)
File a complaint if you think your privacy has been violated—without fear of punishment

To ask for any of these rights, just contact us:

Phone : (888)870-1775
Email : info@Ardentcenter.com

A Note About Our Website

Our website is meant to give general information and help you connect with us. Please don’t share sensitive health details in contact forms. If you need to send private health information, use our secure patient portal.

Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we’ll post the changes here with a new date so you know when it was updated.

If you have any questions or concerns about your privacy or this policy, we’re here to help. Please reach out by phone or email.